- Payment by credit/debit card is the preferred option for online bookings placed directly on https://www.salfordstays.co.uk
- Bank Transfer (BACS) is the preferred payment option for bookings placed over the phone. BACS payments should be made as per the details below:
Account Holder: Odyssey Lets Ltd
- Sort Code: 23-05-80
- Account Number: 38989822
- Bank: Metro Bank
- Reference: Guests’ surname + check-in date (DDMMYY), eg SMITH01012020 for John Jones, January 1st, 2020.
Not to cause an annoyance or become a nuisance to occupants of adjoining premises:
- Not to be the cause of any noise between 10pm and 9am.
- Not to smoke within the property.
- Not to bring any pets to the property
- To read any safety notices and advice upon arrival in the property
- No to re-let or sublet the property to any other group/party
- To only use the property strictly for residential purposes
- Not to use the property for parties or gatherings. If, on arrival, it is felt the Guest is intending to use the property for such an event, the Guest will be refused entrance. Not to make use of the phone or fax line connected to the property.
- Not to light any fires or candles in the property
- Not to permit any visitors to enter the property
- Not to throw a party. If this is not respected, the Guest will be charged £2000 GBP.
The Guest is obliged to provide the full names of any individuals staying at the property and MAY be required to present a valid photo ID for each individual. If any individuals other than those declared on the booking occupy the property, the full Security Deposit will be retained, and the relevant public authorities informed.
The Guest is responsible for ensuring that the property is not occupied by more people than is stated on the Guest’s booking confirmation email. Salford Stays reserves the right to refuse admittance to the property if it feels this condition is likely to be breached. In this case no paid funds will be returned.
In the event of an emergency the guest is asked to:
- make use of the fire blanket and/or fire extinguisher if appropriate
- leave all belongings and exit swiftly through the main exit, ensuring all individuals require assistance are brought to safety
- wait on the main road away from the building and inform emergency services by calling 999 and quoting your location
- our contact us via our telephone number
Any losses, damage, or any cleaning necessary over and above normal servicing, will be deducted from the Security Deposit. By placing a booking with Salford Stays, the Guest authorises it to deduct payment for these from your Security Deposit.
The Guest is responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture, etc. must be left clean and tidy at the end of the Rental Period. No items can be removed from the property including towels and bed linen.
The Guest will be responsible for making good any damage to the property or its contents, which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the property or their guests. Such damage must be reported, without delay, to Salford Stays via an email or telephone call. The cost of the repair or replacement must be agreed with, and paid to, Salford Stays. The Guest is responsible for ensuring that no person staying or visiting the property during the Guest’s stay will suffer anything to be done which would endanger the policy of Salford Stays’ insurers in respect of the property and its contents which might make the same void or voidable.
Salford Stays operates a phone line offering free customer service support between the hours of 09:00hrs and 19:00hrs, 7 days a week. Calls outside this time window will only be used in real emergency cases. If a call is placed by the Guest after 19:00hrs for an issue which is not an emergency, the issue will not be dealt with until the next morning and the guest will be charged an admin fee of £50.
The Guest is fully responsible for all internet activity and Salford Stays and Owner hold no responsibility. Any illegal internet activity, e.g. peer-to-peer file sharing, will result in the internet access being closed down for the duration of the Guest’s stay.
The Wi-Fi internet access Service is provided to you by Salford Stays. By connecting to the Service, you agree to abide by the terms and conditions below. If you do not agree to all of the terms and conditions, please do not use the Service.
A Fair Use Policy has been implemented so that we can deliver a Service that is fast and reliable to all our guests. We monitor the performance of our network and may restrict the amount of bandwidth available to demanding users during busy periods to ensure all of our guests have an acceptable level of service.
Wireless internet at Salford Stays is free to those guests who accept these terms and conditions.
We will use our reasonable endeavours to make the Service available 24 hours a day; however we will not be liable if for any reason the Service is not available at any time or for any period. Access to the Service may be suspended at any time. If you require any assistance in relation to the Service, you should contact us.
You will keep confidential any network access codes or passwords provided to you in order to access the Service and will not disclose them to any other person other than your guests for any reason. You will be responsible for any loss that arises from you losing, misusing or otherwise disclosing any such access codes or passwords. The Service is intended to allow you to access the internet for legitimate purposes only. You undertake to us that your behaviour while using the Service will be lawful, honest and proper. Without prejudice to any other provision of this agreement, we may terminate your use of the Service at any time without notice if we become aware of any behaviour that has a negative impact on our equipment or network or the use by other customers of our equipment or network or the internet in general, or which damages, or has the potential to damage, our reputation or standing.
You may not:
- Use the Service for any illegal purpose
- Access or attempt to access the Service provided to any other customer
- Use the Service in such a manner as to host a web or other server, Send or facilitate the sending of bulk e-mail or collect third party personal data without appropriate consent;
- Exceed typical bandwidths relevant to the period of Service
- Resell, or attempt to resell, the Service to any third party
We do not warrant that the Service will be uninterrupted, timely, secure or error-free at all times or will meet your requirements. We are not responsible for the security, integrity, accuracy or completeness of any information that you transmit or receive while using the Service.
The disclaimer is without prejudice to your statutory and other rights as a consumer. Nothing in this agreement shall exclude or limit your or our liability for death or personal injury.
We shall not be liable to you in contract, tort or otherwise arising in connection with this agreement for any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, any special, indirect or consequential losses or any destruction or loss of data.
If any part of the Service is not available to you through no fault on our part or where the failure, suspension or withdrawal of the Service is beyond our reasonable control, we shall not be obliged to pay any compensation to you.
You will indemnify us against all and any losses or claims arising from any breach of the agreement by you, and against any claims or legal proceedings arising from your use of the Service which are brought or threatened against us by another person.We reserve the right to amend this agreement at any time.
We reserve the right to assign or sub-contract any of our rights and obligations under this agreement without notice to you.
If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions will nevertheless remain in full force and effect.
This agreement is governed by the laws of England and the parties hereto submit to the non-exclusive jurisdiction of the English courts.
By accessing the internet through our Service you will be deemed to have read, understood, accepted and agreed to being bound by these terms and conditions of use.
Changes to Booking
Salford Stays MAY agree to a flexible cancellation policy on a specific booking in advance where appropriate.
in writing to the email email@example.com.
All complaints must be notified to Salford Stays as soon as reasonably practicable, as Salford Stays may be required to carry out an on-the-spot investigation and if necessary, request the Owner to take remedial action. Should you have a complaint, please allow Salford Stays or the Owners the opportunity to put matters right during the Rental Period. Salford Stays will take all reasonable steps to settle the problem. Salford Stays shall not have any liability for any complaint submitted after the completion of the rental period. Our Alternative Dispute Resolution (ADR) provider is The Property
Ombudsman https://www.tpos.co.uk/ Complaints that have not been resolved by Salford Stays by following the in-house complaints procedure can be further escalated to The Property Ombudsman.
Salford Stays nor Owners are not and shall not be held responsible for any maintenance / building works taking place outside of the rental property.
By placing a booking, the Guest is deemed to have accepted these Terms and Conditions. Payment of the full charge also indicates acceptance of these terms and conditions.